We are based out of San Antonio, Texas and ship all domestic packages through USPS Priority Mail. Cloud 9 Lives does not ship internationally at this time. Packages should arrive 1-3 business days after being shipped out. We do not guarantee specific arrival dates and do not offer compensation for late delivery. The further you live from Texas, the longer your order may take to arrive.
We may offer free or discounted shipping as part of a promotion. In this case, your order will still be shipped via USPS.
Due to the customizable nature of our products, Cloud 9 Lives does not offer returns and all sales are considered as final. A refund or replacement may be issued for all or part of your order if (1) the product is damaged on arrival or (2) the item you received is not what you ordered. If there is a problem with your order, please contact us within thirty (30) days of the shipping date of your order via firstname.lastname@example.org and we will be happy to help.